Privacy Policy - ChatEIC

Privacy Policy for ChatEIC

Effective Date: March 11, 2025

ChatEIC ("we," "us," "our") prioritizes your privacy and transparency. This detailed Privacy Policy outlines how we collect, utilize, share, store, and protect your information when using our AI-driven text generation service provided by OpenAI API, hosted on Vercel, utilizing Supabase for data storage, authenticated via Google Sign-in, and payment processing handled by Stripe.

1. Information We Collect

Personal Data:

Google Authentication: Upon logging in with Google, we receive and store information including your full name, email address, and profile photo.
User Inputs: Any text, data, or content you submit through ChatEIC for AI text generation purposes.
Communication Data: Information provided during user support interactions or feedback through surveys or forms.
Payment Information: Payment details processed securely by Stripe, including billing information, transaction records, and subscription details.

Usage Data:

We collect detailed information on your interaction with our website, such as IP addresses, browser type, operating system, device details, accessed pages, referring URLs, timestamps, session duration, and clicks, monitored through Google Analytics and Smartlook.

Cookies and Tracking Technologies:

We utilize cookies and similar tracking technologies provided by Google Analytics, Google Ads, Smartlook, and Typeform. These tools collect data to facilitate functionality, analytics, personalized advertisements, and enhanced user experiences.

2. How We Use Your Information

We use collected data to:

Authenticate users securely via Google Sign-in.
Process and manage payments through Stripe.
Generate and deliver AI-generated texts through OpenAI API.
Manage and support user accounts.
Monitor and analyze user behaviors to optimize our services.
Enhance website functionality, user interface, and overall experience.
Communicate important service updates, notifications, or promotional content.
Deliver targeted advertising through Google Ads based on user preferences and browsing behavior.

3. Data Sharing with Third Parties

We share your data securely with the following third-party services, strictly for operational, analytical, advertising, or payment processing purposes:

OpenAI: Receives user inputs to generate the requested AI-driven content.
Supabase: Securely stores user information in encrypted cloud-based databases.
Vercel: Hosts the application and manages data transiently as required for application performance.
Google: Manages user authentication, analytics tracking, and targeted advertising services.
Smartlook: Monitors user interactions, enabling enhanced functionality and user experience.
Typeform: Collects and manages survey responses, user feedback, and other form-related data.
Stripe: Securely handles and processes payment transactions and stores related billing information.

We explicitly do not sell, rent, or lease personal user data to third-party advertisers or companies.

4. Data Security

ChatEIC takes comprehensive security measures including encryption, secure database protocols, regular audits, and strict access controls managed by Supabase, Stripe, and our hosting partner, Vercel, to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. User Control and Data Anonymization

You have extensive control over your data:

Anonymization Option: Users have direct access to anonymize their personal data entirely via the "Anonymize Data" feature integrated into the ChatEIC user interface, resulting in permanent data removal.
Full Data Deletion: You can request complete account deletion and removal of all related personal data by directly contacting our support team.

6. Data Retention

We retain your personal data strictly as necessary to provide our services or as required by applicable laws or regulations. Following anonymization or deletion, only non-identifiable aggregated data may be preserved for internal analytics and performance monitoring.

7. Third-Party Privacy Policies

Our Privacy Policy applies solely to ChatEIC services. We recommend reviewing privacy policies of our third-party partners directly for detailed information:

8. Children's Privacy

ChatEIC is designed exclusively for users aged 13 and older. We do not intentionally collect personal data from children under 13. If we become aware of such data collection, we will promptly delete it.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. All changes will be communicated clearly by updating the "Effective Date" at the top of this policy. Continued use of ChatEIC following updates constitutes acceptance of the revised policy.

10. Contact Information

For any privacy concerns, questions, or requests, please contact our privacy officer directly:

Contact

Your use of ChatEIC indicates your acknowledgment and agreement to this Privacy Policy.

11. Disclaimer of Liability

To the maximum extent permitted by applicable law, ChatEIC explicitly disclaims all liability related to:

Any unauthorized access to or use of our services or your data by third parties
Any misuse, improper use, or misinterpretation of information generated by our service
Any breach, data loss, or unauthorized access caused by third-party services we integrate with
Any technical issues, interruptions, or failures in service delivery
Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services
Any decisions made or actions taken by you or others based on the content generated by our service
Any content submitted by users that may infringe upon third-party rights

By using ChatEIC, you expressly agree that your use of our service is at your sole risk. ChatEIC, its owners, employees, affiliates, and partners shall not be liable for any damages of any kind arising from the use of our service, including but not limited to direct, indirect, incidental, punitive, and consequential damages. We do not guarantee any commercial outcomes from using this service. Our service is provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

ChatEIC uses cookies and similar technologies for various purposes, including:

Essential Cookies: Required for basic website functionality and security. These cannot be disabled.
Functional Cookies: Enable enhanced functionality and personalization.
Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our service.
Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing patterns.
Third-Party Cookies: Set by third-party services we use, such as Google Analytics, Google Ads, Smartlook, and Typeform.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some portions of our website may not function properly.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

13. Refund Policy

At ChatEIC, we are committed to providing high-quality AI-powered proposal writing services. Due to the immediate consumption nature of our digital credits and services:

All purchases of credits are final and non-refundable once the transaction is completed.
Credits are activated immediately upon successful payment and cannot be returned or exchanged.
We encourage users to carefully consider their credit needs before making a purchase.
In exceptional circumstances where technical issues prevent the delivery of our service, we may, at our sole discretion, provide compensation in the form of additional credits.

This no-refund policy ensures we can maintain the quality and reliability of our service while keeping our pricing competitive. We appreciate your understanding and trust in our service.